What is a dentist required to do when a patient files a complaint?

A dentist is required to address a patient complaint promptly and follow proper procedures because doing so is essential for maintaining a standard of care and professionalism in their practice. When a complaint is filed, it signifies that the patient has concerns that need to be acknowledged and resolved. Promptly addressing the complaint not only demonstrates the dentist's commitment to patient care but also helps to maintain trust between the patient and the practitioner.

Following proper procedures is equally important. This usually means adhering to the policies set forth by the dental practice, as well as any relevant state regulations. By doing so, a dentist ensures that their response is consistent, fair, and in line with legal and ethical obligations. This approach can potentially mitigate further issues or escalation of concerns, providing an opportunity for resolution that satisfies the patient while protecting the practitioner’s interests as well.

In contrast, disregarding the complaint, referring it immediately to the regulatory board, or consulting other dentists before responding do not fulfill the dentist’s responsibility to the patient directly and can lead to negative repercussions for both the dentist and the patient relationship. Such actions may suggest a lack of professionalism or accountability. Hence, addressing the complaint promptly through appropriate channels is the necessary and correct response.